For Healthcare Organisations

Patient engagement is not just a buzzword, but an imperative for collaborative, successful healthcare delivery and payment systems.

The future of healthcare is about how we can use digital tools to unlock patient-provider conversations, so that we can move from a model where physicians are at the center of healthcare delivery, to one where patients are empowered to take ownership of their own health. The goal of this course is to give you ideas for how you can use digital technology to improve communication between patients and providers in your own organization or community.
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Explore digital tools that enhance patient-provider communication

    1. The role of digital tools in enhancing communication

    2. Multi-lingual communication

    1. Activating patient-centric communication

    2. Social Media Platforms - Dos and Don'ts

    1. Digital tools that can enhance patient-provider conversations

    2. AI powered Chatbots

    3. Patient Portals and Mobile Health Apps

    1. Understanding Communication platforms

    2. Advantages of digital platforms

    1. How to incorporate digital tools into your organization

    2. Selecting the right digital tools

    3. Security and compliance considerations

    4. Policies and Regulations

    1. Case Studies

About this course

  • 15 lessons

For Healthcare Organisations

This course is part of a group of courses for organisations undergoing a digital health transformation journey. Click on the link below to see the courses that are part of this suite.